Hoosier Equipment Brokers - Support Survey - Hoosier Equipment Brokers - Comdial, Vertical, Summit, ESI, Vodavi VOIP Telephone Systems

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Overall, how would you rate the process for getting your problem solved? Excellent Good Below Average Poor

Approximately how long did you have to wait before speaking to a technical support representative? I was taken care of immediately. Within 10 minutes. Between 10 to 30 minutes. Between 30 minutes to an hour More than an hour.

About how long did you have to wait before your issue was resolved? Within 2 hours Between 4 to 8 hours Between 8 to 12 hours More than 12 hours

The technical support representative listened carefully. Strongly Agree Agree Neutral Disagree Strongly Disagree

The technical support representative was knowledgable. Strongly Agree Agree Neutral Disagree Strongly Disagree

The technical support representative was patient. Strongly Agree Agree Neutral Disagree Strongly Disagree

The technical support representative was friendly. Strongly Agree Agree Neutral Disagree Strongly Disagree

Please share any additional comments about your experience or suggestions on how we can better improve our technical support services.

Hoosier Equipment Brokers - Support Survey

Technical Support Satisfaction Survey

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